Amplify is Simplifeye’s live chat patient acquisition tool. It is a HIPAA compliant web chat which sits on a practice’s website, and can be installed on any website. The chat is staffed by Smile Specialists, specifically trained in Dental, and operated 24/7/365. Amplify helps to convert website visitors into new patients through Smile Specialists empathetically engaging in chat conversations. By turning conversations into new and existing patient referrals, the service strives to create a new standard of patient communication within the dental industry.
In addition to scheduling patients, Amplify helps a practice in a variety of ways. Through answering frequently asked questions conveniently online, Amplify helps to cut down on phone calls into the practice. It is recommended for patients who call in after-hours to mention on the voicemail the option of going straight to your website to chat live with a Smile Specialist to get answers or schedule an appointment. Also, online chats organically assist search engine optimization as the average page session duration tends to increase. Lastly, providing 24/7 around the clock support serves as the best patient experience in a cost-effective manner.
Monitoring the ROI is extremely simple. Simplifeye provides a practice dashboard that clearly tracks the total and average chat time, and illustrates the stage of each patient referral. These stages provide the front desk with enough information to increase conversion rates.
Readers of this book can receive $50 Off the retail price of Amplify.
-Tom Olsen, President and General Manager
Nobel Biocare North America